ITIL provides the tools for the identification, definition, creation and running of services and transfers them to the process management of both vital spheres of corporate management. It has the systematized approaches to creating a service desk, configuration management, service level management, incident, problem management and change management and so establishes a precise set of rules for opening and centralize IT management from the point the top management view, too.
The Basic Characteristics of ITIL:
- Process management
- Customer oriented approach
- Platform Independent
The integration of ITIL, as a key element of connection between business and IT, brings lots of benefits resulting from the centralized management and connectivity features, which are used in the organization. In the generally defined structure, it can be expected to reconciling the objectives of IT management and resources and for IT department, it provides a new overall strategy for development of infrastructure subordinate to business and management throughout the organization.
The Benefits of ITIL:
- Systematic and professional approach to IT service management
- Process-oriented model of IT service
- Reduction of administrative costs and IT support, reducing the cost of implementing of new processes and services
- Clearly defined functions, roles and responsibilities in the services providing process
- Higher quality and availability of IT services, improving communication within the IT department
- Increased productivity and efficiency through a targeted use of knowledge and best practice
- Elimination of repeated and unnecessary work
- Uniform terminology for all provided services
